Cancellation Policy

Users can cancel the booking that is still pending or already accepted by the Provider. If the order is still pending (not yet accepted by the provider), the User can cancel it easily by contacting Customer Service through the Babonbo platform or directly contacting the Provider. If the order has already been accepted by the provider, the user can cancel it directly from the order page on the Babonbo platform by clicking the cancel button of the related order.

If a pending order is cancelled, the hold on the card will be released automatically within 7 days.

If the cancellation of an accepted order occurs up to 3 days before the first day of the rental period, Users will receive a refund of the total amount of the payment, with the exception of the cost of the Babonbo service fee and insurance fee. To this respect, the Users expressly acknowledge that with the booking of the Equipment and Services pursuant to this article, the service provided by Babonbo shall be considered as fully completed. Therefore, with respect to the service fee of Babonbo and the insurance fee the Users shall not benefit from any right of withdrawal.

In the event that Users request cancellation within the last 3 days before the first rental day or if they are not present at the time of delivery, they will be charged the full amount.

If users request for partial cancellations of the products or services in the order, the same rules above apply regarding the refunds.